General information on the right of withdrawal


In general, these rules also apply to entrepreneurs from EU Member States in Austria.

Consumers from Austria can withdraw from a contract concluded at a distance – i.e. including those concluded with online shops – within a certain period.

A contract concluded at a distance (distance contract) exists where the simultaneous physical presence of the contracting parties is not required for the conclusion of the contract, such as in the case of a contract concluded via the internet or by telephone. A prerequisite is that the trader has an organised sales or service-provision scheme, e.g. a website, and that only means of distance communication (letters, internet, fax, telephone) are used up to and including the moment at which the contract comes into being.

It is sufficient for the withdrawal if the declaration of withdrawal is sent within that period. It is not necessary to give reasons for the withdrawal.

Legal basis

Fern- und Auswärtsgeschäfte-Gesetz (FAGG)

Translated by the European Commission
Last update: 16 February 2021

Responsible for the content: Federal Ministry of Justice

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