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General information on the right of withdrawal

Caution

These rules and regulations also apply to all traders from EU Member States operating in Austria.

Consumers from Austria can withdraw from a contract concluded at a distance – i.e. including those concluded with online shops – within a certain period.

A contract concluded at a distance (distance contract (→ oesterreich.gv.at)German text) exists where the simultaneous physical presence of the contracting parties is not required for the conclusion of the contract, such as in the case of a contract concluded via the internet or by telephone. A prerequisite is that the trader has an organised sales or service-provision scheme, e.g. a website, and that only means of distance communication (letters, internet, fax, telephone) are used up to and including the moment at which the contract comes into being.

It is sufficient for the withdrawal if the declaration of withdrawal is sent within that period. It is not necessary to give reasons for the withdrawal.

Legal basis

Fern- und Auswärtsgeschäfte-Gesetz (FAGG)

Translated by the European Commission
last update: 27 July 2020

responsible for content: Federal Ministry of Justice

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