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Specific information requirements towards consumers

The specific information requirements concern contracts concluded between online shop operators and consumers in distance selling, i.e. on the internet.


These rules and regulations also apply to all traders from EU Member States operating in Austria.

The following sections contain the most important information on the statutory information requirements that must be complied with in dealings with consumers when concluding a distance contract (→ text. The ‘General information on the specific information requirements towards consumers‛ section describes when a distance contract exists.

In addition, the following pages contain information on contracts concluded in a specific way ( e.g. by telephone, electronically), information on payments for additional services and information on performance and the transfer of risk in contracts for goods.

Translated by the European Commission
last update: 2 April 2021

responsible for content: USP Editorial Staff

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