Exceptions to the information requirement
In general, these rules also apply to entrepreneurs from EU Member States in Austria.
- contracts for social services, including the provision and rental of social housing, childcare or support of families or persons permanently or temporarily in need, including long-term care
- contracts for certain healthcare services (e.g. medical services; services provided by midwives; professional activities of surgical truss makers, orthopaedic shoemakers, hearing-aid makers), whether or not they are provided via healthcare facilities. A counter-exception applies to the marketing of medicinal products and medical devices by means of distance selling
- contracts for games of chance which involve wagering a stake with pecuniary value, including lotteries, games of chance in casinos and betting transactions
- contracts for financial services
- the creation, acquisition or transfer of immovable property or of rights in immovable property
- contracts for the construction of new buildings, the substantial conversion of existing buildings or the rental of accommodation for residential purposes
- contracts that fall within the scope of the Package Travel Directive
- contracts for the supply of foodstuffs, beverages or other goods intended for current consumption in the household, and which are physically supplied by a trader on frequent and regular rounds to the consumer’s home, residence or workplace
- contracts concluded by means of automatic vending machines or automated commercial premises
- contracts concluded with telecommunications operators through public payphones for their use or concluded for the use of one single connection by telephone, Internet or fax established by a consumer
If no distance contract exists, however, the information requirements provided for by law under the Konsumentenschutzgesetz (KSchG) (Consumer Protection Act) must be complied with in the case of a contract between a consumer and a trader. However, it should be noted that, even within the scope of the Consumer Protection Act, exceptions to the information requirement exist for certain types of contract.
Responsible for the content: Federal Ministry of Justice