Lack of consumer information

Caution

These rules and regulations also apply to all traders from EU Member States operating in Austria.

If the online shop operator has not informed the consumer of

any additional freight, delivery, postal or other charges that may arise
or of the cost of returning the goods in the event that the consumer withdraws from the contract

the consumer will not have to bear those costs.

Specific information on the topic of Package travel − safeguards for travellers can be found at oesterreich.gv.at.

Translated by the European Commission

Last update: 16 February 2021

Responsible for the content: Federal Ministry of Justice