Lack of consumer information
If the online shop operator has not informed the consumer of
- any additional freight, delivery, postal or other charges that may arise
- or of the cost of returning the goods in the event that the consumer withdraws from the contract
the consumer will not have to bear those costs.
Caution
These rules and regulations also apply to all traders from EU Member States operating in Austria.
Specific information on the topic of Package travel − safeguards for travellers (→ oesterreich.gv.at)German text can be found at oesterreich.gv.at.
Legal basis
Fern- und Auswärtsgeschäfte-Gesetz (FAGG)
Translated by the European Commission
last update: 27 July 2020
responsible for content: Federal Ministry of Justice
