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Lack of consumer information

If the online shop operator has not informed the consumer of

  • any additional freight, delivery, postal or other charges that may arise
  • or of the cost of returning the goods in the event that the consumer withdraws from the contract

the consumer will not have to bear those costs.


These rules and regulations also apply to all traders from EU Member States operating in Austria.

Specific information on the topic of Package travel − safeguards for travellers (→ text can be found at

Legal basis

Fern- und Auswärtsgeschäfte-Gesetz (FAGG)

Translated by the European Commission
last update: 27 July 2020

responsible for content: Federal Ministry of Justice

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