This website uses Cookies. You will accept these by click on the button "continue". For more information read our page "Private Policy".


Lack of consumer information


These rules and regulations also apply to all traders from EU Member States operating in Austria.

If the online shop operator has not informed the consumer of

  • any additional freight, delivery, postal or other charges that may arise
  • or of the cost of returning the goods in the event that the consumer withdraws from the contract

the consumer will not have to bear those costs.

Specific information on the topic of Package travel − safeguards for travellers can be found at

Legal basis

Fern- und Auswärtsgeschäfte-Gesetz (FAGG)

Translated by the European Commission
last update: 16 February 2021

responsible for content: Federal Ministry of Justice

Rate this page and help us to improve.