Failure to provide information about the right of withdrawal

If the trader has failed to comply with his/her information requirement regarding the existence of a right of withdrawal, the period for withdrawal is 12 months and 14 days.


In general, these rules also apply to entrepreneurs from EU Member States in Austria.

If the trader subsequently provides the information within the extended period for withdrawal, the consumer may withdraw within 14 days.

Legal basis

Fern- und Auswärtsgeschäfte-Gesetz (FAGG)

Translated by the European Commission
Last update: 3 July 2023

Responsible for the content: Federal Ministry of Justice

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