Failure to provide information about the right of withdrawal
If the trader has failed to comply with his/her information requirement regarding the existence of a right of withdrawal, the period for withdrawal is 12 months and 14 days.
Caution
In general, these rules also apply to entrepreneurs from EU Member States in Austria.
If the trader subsequently provides the information within the extended period for withdrawal, the consumer may withdraw within 14 days.
Legal basis
Fern- und Auswärtsgeschäfte-Gesetz (FAGG)
Translated by the European Commission
Last update: 3 July 2023
Responsible for the content: Federal Ministry of Justice
