Product Contact Point

In accordance with the principle of mutual recognition of goods, EU Member States are not permitted to prohibit the sale on their territory of goods not covered by Union harmonisation legislation if they have already been lawfully marketed in another Member State.

This also applies if the goods were manufactured in accordance with technical rules other than for example those in force in Austria. Exceptions to this principle are only justified by overriding reasons of general interest (e.g. public safety, health protection).

Product Contact Points have thus been set up in all EU Member States to act as points of contact for economic actors (e.g. manufacturing companies), and to liaise between them and the national authorities. Queries can be addressed to the Product Contact Points free of charge and should be answered within 15 days.

Austrian Product Contact Points provide information on the following in particular:

  • technical rules applicable in Austria;
  • the EU principle of mutual recognition of goods and its implementation in Austria;
  • the competent authorities in Austria (including contact information). The competent authority determines whether such goods or goods have been lawfully marketed in another Member State (assessment of goods);
  • legal remedies available in Austria in the event of disputes between public authorities and businesses.

Contact

Federal Ministry for Digital and Economic Affairs (→ BMDW)

Department for Public Relations: produktinfostelle@bmdw.gv.at

Special Product Contact Point for Construction Products

There is a separate Product Contact Point for construction products: Austrian Institute of Construction Engineering (→ OIB) German Text

Competent authorities

Product Institution Contact
General questions and products that don’t belong to the product types listed below BMDW-Service Center

produktinfostelle@bmdw.gv.at

 

Electrical equipment for use with a voltage rating of less than 50 or more than 1000 V AC and less than 75 or more than 1500 V DC, safety aspects of electricity meters, household plugs and receptacles, power supply equipment for electric livestock fences, with the exception of electrical equipment for use in explosive atmospheres, electro-medical equipment and radio systems and telecommunications terminal equipment as well as electrically powered machinery

BMDW IV/3 et@bmdw.gv.at
Housings for high-voltage circuit breakers, vacuum containers BMDW IV/2 druckgeraete@bmdw.gv.at
Measuring instruments used in metrology as regulated by law

BMDW IV/4

BEV

messwesen@bmdw.gv.at

recht-verwaltung@bev.gv.at

Prepackagin BEV recht-verwaltung@bev.gv.at
Small firearms BMDW IV/3 et@bmdw.gv.at
Foods BMSGPK IX/B/16a amire.mahmood@
gesundheitsministerium.gv.at
Food supplements BMSGPK IX/B/16a amire.mahmood@
gesundheitsministerium.gv.at
Articles of daily use BMSGPK IX/B/14 IXB14@ozialministerium.at
Cosmetic products BMSGPK IX/B/14 IXB14@sozialministerium.at
Tobacco AGES tabak@ages.at
Precious metals and marking BMF III/6 post.punzierung@bmf.gv.at
Fertilisers BAES duengemittel@baes.gv.at
Soil additives BAES duengemittel@baes.gv.at
Culture substrates BAES duengemittel@baes.gv.at
Plant additives BAES duengemittel@baes.gv.at
Motor vehicles and trailers BMK/St 5 st5@bmk.gv.at
Furniture BMSGPK, Abt. III/2 produktsicherheit@
sozialministerium.at
Textiles BMSGPK, Abt. III/2 produktsicherheit@
sozialministerium.a
t

Problem-solving procedure ‘SOLVIT’

In the case of difficulties in the recognition of goods, economic actors may use the European Commission’s problem-solving procedure ‘SOLVIT’ free of charge.

In Austria, the Austrian Chamber of Commerce (WKO) is the official → SOLVIT contact point .German Textfor businesses.

Further links

Legal basis

Regulation on the mutual recognition of goods

Translated by the European Commission
Last update: 18 January 2021

Responsible for the content: Federal Ministry for Digital and Economic Affairs

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